Lazare was the biggest opening of the rentrée 2013 – a splashy restaurant from a three-star chef inside the Gare Saint-Lazare. Eric Fréchon, who has been branching out from his home base of L’Epicure (formerly Le Bristol) ever since he opened Le Mini Palais in 2010, was purportedly serving Normandy-inflected comfort food to travelers en route to that region or arriving from the other side of Paris. Reviews had been ecstatic, praising the menu as “glorieusement française,” (Gaudry), noting the “friendly, professional service” (Moore) and celebrating the casual openness of the place (Rubin).
In nine years of dining in Paris and writing about its restaurants, this was the worst service I have ever experienced. It was shockingly, almost comically bad.